Your BabeSafe® mattress covers are shipped in tough plastic mailers from New Zealand by First Class International Air-Mail and arrive in excellent condition.
If by chance the mailers are damaged, or the cover itself is damaged upon arrival, it must be returned to Baby Mattress Covers, LLC before a refund can be given.
Covers cannot be returned after being opened or put on the mattress. Refunds will be made for covers unopened in original manufacturer's packaging.
Please check with us first to verify you purchased your BabeSafe® cover from us and to give us notice. We cannot refund purchases made from other distributors.
Once you have made arrangements with us, mail the cover to our address shown on our Contact Us page. When we receive the cover, and are assured it is in good condition for resale, we will refund your payment provider. Credit cards and PayPal provide full refunds.
Previous Expedited S&H and the Return S&H is unfortunately your responsibility. Covers that shipped to you from New Zealand should be returned to us in Michigan to receive refunds.
BabeSafe® mattress covers are manufactured specifically for the wrapping of infant-sized mattresses only, in accordance with the mattress-wrapping protocol compiled by New Zealand scientist Dr T J Sprott OBE MSc PhD. (See second FAQ on Adult-Sized Mattresses.)