Your BabeSafe® mattress covers are shipped in tough plastic mailers from New Zealand by First Class International Air-Mail and arrive in excellent condition.
If by chance the mailers are damaged, or the cover itself is damaged upon arrival, it must be returned to Baby Mattress Covers, LLC before a refund can be given.*
Returns on BabeSafe® mattress covers cannot be made once the manufacturer’s plastic wrapper’s tape seals have been opened. Do not open the packaging to place the cover on your mattress to check for the correct sizing. Measure the girth of your mattress for proper sizing. Our Measuring Help page shows how to find the girth of your mattress. Feel free to contact us for assistance.
For return of your unopened mattress cover—that is, only covers with the original manufacturer's plastic film packaging unopened—will that cover then be accepted.
Please check with us first to verify you purchased your BabeSafe® cover from us, to give us notice and to clarify we both understand the procedures. We cannot accept returned purchases made from other distributors.
After you have made arrangements with us, please mail the cover to our address shown on our Contact Us page.** When we receive the returned cover, and are certain it is in an unopened condition suitable for another parent to safely use with their baby with assurance, we will refund the amount to your payment provider, your respective credit card or PayPal account.
(*) Covers that shipped to you from New Zealand should be returned to us in Michigan to receive refunds.
(**) Previous Expedited S&H and the Return S&H are your responsibility.
BabeSafe® mattress covers are manufactured specifically for the wrapping of infant-sized mattresses only, in accordance with the mattress-wrapping protocol compiled by New Zealand scientist Dr T J Sprott OBE MSc PhD. (See second of our Two FAQs on Adult-Sized Mattresses.)